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I bought Office about 3 years ago and at the time used the free upgrade to However, my PC's hard disc failed recently,and whilst I was able to reinstall from the originally purchased discs, I cannot install as the download from the MS site requires me to log in to the Microsoft Account I apparently used at the time with the MS Live ID and password - which I have no recollection of.
Is there any remedy for this? I just created a new MS account in order to post this question. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread.
I have the same question Report abuse. Details required :. Cancel Submit. Rohn MVP. You need 2 things to install Office, your unique 25 character product key and the matching generic installation file. You had to keep a record of your product key in order to use it to re-install. The online account was the 'safest' place. Do you have the product key number written down anywhere?
Is there any chance you have an image copy backup of the old computer with activated on it? Do you still have access to the broken computer?
Sometimes the HD can still be accessed by a skilled technician, at least long enough to extract a few files, like the product key. Other than that, you are S. L, you will have to buy a new copy of Office.
You are currently in the position of someone who shredded a hundred dollar bill. Thanks for your feedback. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. This site in other languages x.
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